Customer Service

All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.

We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers.

Our goal is to deliver your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one to two business days if the merchandise is in stock. Orders will be shipped the next business day if order is placed by 1pm EST. Orders placed after 1pm EST may take up to two business days for order processing. The exact shipping cost for your order will be added and displayed at checkout.

GIFT-WRAP

Products purchased from Jason Wu online arrive suitable for gift giving in Jason Wu packaging. A gift message is optional upon checkout.

CHANGES/CANCELLATIONS

Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.

PRODUCTS

All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.

PRICING AND PAYMENT OPTIONS

All prices displayed on our website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled. Jason Wu accepts the following forms of payment for online purchases:

American Express, MasterCard, Visa

The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.

SALES TAX

Jason Wu does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customers are subject to their respective sales tax.

By purchasing goods from Jason Wu, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against Jason Wu. arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.

MAILING LIST

You may choose to receive our periodic newsletter to learn about new merchandise, trends, promotions, sales and discounts. You do not have to register with jasonwustudio.com to receive these email notifications. You may opt out of this subscriber list at any time by clicking unsubscribe at the footer of your email notification.

FORGOT YOUR PASSWORD

Should you create an account on jasonwustudio.com and then subsequently forget your password, we will email you a new one. Please log in to your account and click on "FORGOT YOUR PASSWORD?". You will then be prompted to set up a new password.

CONTACT US

For additional assistance concerning our online store or your online purchase, please contact us via email at customercare@jasonwustudio.com.

1. Q: Can I purchase items without registering?

A: Yes. You can log in as a guest and simply input all your billing and delivery information. However, we encourage you to register and save time on your next purchase, as well as receive special offers and notifications.

2. Q: how can I change my account information?

A: This can easily be done by accessing your online account. Click on " My Account " and re-enter the correct information.

3. Q: Do you ship internationally?

A: We do not currently ship internationally. If you would like to be added to our mailing list, please click on the "mailing List " option. This will allow us to notify you of any changes in out shipping policies.

4. Q: Why do I have to pay sales tax?

A: Jason Wu, does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customer are subject to their respective sales tax.

By purchasing goods from Jason Wu, you agree that the offer and sale of the those goods take place in, and will be governed exclusively by the laws of , the sate of New York. You also agree that any legal or equitable claim against Jason Wu arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.

5. Q: How do I locate a style not featured on website?

A: You may contact customer care at: customercare@jasonwustudio.com

6. The item I want is sold out. Will you restock? If so, can you notify me when you replenish the inventory?

A: We periodically re-stock select items on the site. To hear about new inventories, please sign up for our mailing list to receive e-mail notifications of re-stocking and new styles.

7. Q: What is pre-order?
A: As a courtesy to our customers, we offer merchandise for sale that have not arrived yet to our warehouse. These items are marked as pre-order and ship when the goods arrive at Jason Wu. You can order these items as a reserve, and we will ship them to you as soon as they are available. The expect ship date for pre-ordered merchandise is noted on the product pages. We do our best to keep these accurate; however, please be aware that we may experience delays. If your order contains both in-stock items and pre-ordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items.

8. Q: Can I add something to my order?

A: I f you had to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.

9. Q: Can I use two credit cards to pay for one item?

A: For technical purposes, only accept one credit card per purchase.

10. Q: How can I cancel a return?

A: You can cancel a return by accessing your online account. Click on "Order History", "View Order", and "Delete Select" under the Return portion of the page. If you experience any trouble with your cancellation, please contact us at customercare@jasonwustudio.com.

11. Q: What is the cut-off time for Express delivery?

A: Order must be placed by 1 PM EST in order for the delivery to be sent Express.

12. Q: I accidentally cut off the security tag from my bag, but I want to return it.
Can I still send it back?

A: Unfortunately, we cannot accept any items where the security tag has been removed or altered in any way.

13. Q: I bought my bag two months ago, but the zipper is stuck. Can I return it?

A: Unfortunately, we cannot accept any returns that exceed 14 days policy. However, Jason Wu warrants that all handbags will be free from defects in materials and workmanship for period of two years from the date of purchase. Jason Wu will repair the handbag without charge or replace it with an equivalent product if a defect arises during the warranty period. We ask only that you return the defective item, postage prepaid and insured, together with your check for $25 to cover handling and return freight, and your proof of purchase to:

Jason Wu
Attn: Repair
240 West 35th Street #404
New York, NY 10001

This warranty does cover damage caused by accident, misuse, theft, normal wear and tear or injury to the goods caused by common carrier or private delivery services.

Welcome to www.jasonwustudio.com (this site). Jason Wu provides this site and related services subject to the following terms and conditions of use (the "Site Terms). By accessing, browsing or using this Site you agree to follow and be bound by these Site Terms and all applicable law.

PRIVACY

We have the adopted a Privacy Policy that you should refer to in order to fully understand, how we collect and use your information. The Privacy Policy is part of these Site Terms.

LICENSE, SITE ACCESS AND USE

We grant you limited license to make personal use of this Site. All content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code software, as well as the selection arrangement thereof), is exclusive property of and owned by Jason Wu or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. The grant to you of a limited license to use this Site does not include any right to: (a) resell or commercial use of this Site or any of the contents of this site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read, including use of or directly viewing the underlying HTML other code from this site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Jason Wu trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) collect and/or use any product listings or descriptions; (e) make derivative use of this Site and any of the contents of this Site; or (f) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of this Site or to collect any information from this Site or any other user of this Site.

You may not use contact information provided on the site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from this Site. You agree not to interrupt or attempt to interrupt the operation of the site in any way.

SITE CONTENT

We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. You agree that it is your responsibility to monitor changes to this Site.

ELECTRONIC COMMUNICATIONS

When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such agreements, notices, disclosures or communications be in writing.

YOUR ACCOUNT

If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Jason Wu will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Jason Wu or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Jason Wu immediately of any unauthorized use of your account and/or password(s), or other breach of security.

ORDERS AND PRICE

The information on this Site does not constitute a binding offer to sell products described on this Site. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. We will not accept any order from outside the United States. You may not purchase any item from this Site for resale by you or any other person, and you may not resell any item purchased from this Site. The prices displayed on the site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.

COPYRIGHT

Images of people, places and/or products posted on this Site are either the property of Jason Wu, or are used with express permission to Jason Wu. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Jason Wu or its content suppliers and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of Jason Wu and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can only be made with the prior written and express authorization of Jason Wu. For further information on how you may obtain authorization to use any materials or content on this Site, please contact Jason Wu at Contact provided on this Site.

TRADEMARKS

All trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of Jason Wu or its affiliates. Jason Wu and its affiliates' trademarks and/or trade dress may not be copied, imitated or used, in whole or in part, without the prior written permission of Jason Wu. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of Jason Wu, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Jason Wu. All other trademarks, registered trademarks, product names and company names or logos used on this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of Jason Wu or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing Jason Wu's or its affiliates' names, trademarks, or product names without our express written consent.

MATERIAL YOU SUBMIT

You are responsible for any material you may submit via this Site, including the legality, reliability, appropriateness, originality and copyright of any such material. You may not upload to, distribute or otherwise publish through this Site any content that (i) is false, fraudulent, libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, infringing on intellectual property rights, abusive, illegal or otherwise objectionable; (ii) may constitute or encourage a criminal offense, violate the rights of any party or otherwise give rise to liability or violate any law; or (iii) may contain software viruses, political campaigning, chain letters, mass mailings, or any form of spam. You may not use a false email address or other identifying information, impersonate any person or entity or otherwise mislead as to the origin of any content. You may not upload commercial content onto the site. If you do submit material, and unless we indicate otherwise, you grant Jason Wu and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable and fully sub licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute and display such material throughout the world in any media. And you grant Jason Wu and its affiliates the right to use the name you submit in connection with such material, if they so choose. All personal information provided via this Site will be handled in accordance with the Site's Privacy Policy. You represent and warrant that you own or otherwise control all the rights to the content you post; that the content is accurate; that use of the content you supply does not violate any provision herein and will not cause injury to any person or entity; and that you will indemnify Jason Wu for all claims resulting from content you supply.

LINKS TO OTHER SITES

This Site may contain links to other Web sites. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites and Jason Wu is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This Site including its content is provided by Jason Wu on an as-is basis without warranties of any kind (expressed or implied), and all warranties are disclaimed. Jason Wu makes no representations or warranties that this Site or its content is free of errors, makes no warranties that this Site or its server(s) are free of harmful components or viruses even if Jason Wu has been advised of possible damages arising, and is not responsible for errors or omissions relating to pricing, text, or any other content on this Site. Use of this Site is at your own risk.

TERMINATION

Notwithstanding any of these Site Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site and to block or prevent your future access to and use of this Site for any reason or no reason. If we do terminate, you will continue to be personally liable for any orders that you place or charges or other liabilities that you incurred prior to termination. Termination will not waive or affect any other right or relief to which we may be entitled, at law or in equity and, if we do terminate your license to use this Site, these Site Terms will continue to apply.

APPLICABLE LAW

By accessing, browsing or using this Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and Jason Wu or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms or any product or service offered or displayed on this Site shall be filed and adjudicated only in the federal or state courts located in the City of New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Jason Wu or any of its affiliates.

ENTIRE AGREEMENT

These Site Terms, our Privacy Policy and all other policies or operating rules posted on this Site constitute the entire agreement between the user and Jason Wu with respect to this Site and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written with respect to this Site. A printed version of these Site Terms and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Site Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. Any rights not expressly granted herein are reserved.

SITE POLICIES, MODIFICATION AND SEVERABILITY

We reserve the right to make changes to this Site, our Privacy Policy, these Site Terms and any other policies or operating rules posted on this Site at any time. If any term, condition, policy or rule is found to be invalid, void, or for any reason unenforceable, it shall be deemed severable and shall not affect the validity and enforceability of any remaining term, condition, policy or rule.

CONTACT US

If you have any questions or suggestions regarding our Site Terms, please contact us at our corporate office:
Jason Wu
240 West 35th Street 11 Floor
New York, NY 10001
customercare@jasonwustudio.com

E-commerce policies

-Shipping

United States

Cost

 

Ground

Free

3-5 working days

Express

$35

1-2 working days

New York City

$30

*same day

IMPORTANT INFORMATION
-All orders require a signature upon receipt.
-We are unable to redirect orders once items have been dispatched.
-For same day delivery, please ensure you place your order before 1pm. Orders placed after this time will be delivered the following day.

All orders within the United States are shipped via Fedex from 9am -5pm, Monday though Friday.

-Insurance
Jason Wu insures each purchase from the time it is in transit until it is delivered to you.  We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you.

RETURNS AND EXCHANGES
Making a return is easy using our free collective service. Just make sure you request your return authorization number within 14 days of receiving your order. Please contact customercare@jasonwustudio.com to obtain a return authorization number.

-All returns are to be registered with our returns department at customercare@jasonwustudio.com. Please note: returns cannot be accepted without a return authorization number.

-A return authorization number is issued solely as a preliminary return management measure. Please note: return authorization number does not guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition.

-Accessories must be returned new, unused, in their original condition and with all tags attached.
-All exchanges request must be made within 14 days of receiving the item in order for an exchange request to be processed. Due to the select nature of our merchandise, Jason Wu regrets that we cannot guarantee availability of merchandise for exchanges. Please contact customercare@jasonwustudio.com for exchange assistance.

-Refunds may only be issued in the same form as was utilized for payment. Once your package has been received at Jason Wu, your refund will be processed in the original form of payment whithin 5 business days.

All items are quality controlled and checked for any faults before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately.