All products are subject to availability. Once an order is placed you will receive an email confirmation containing the details of your order. Upon your order being approved and processed for shipment, you will receive a second email containing your tracking number along with confirmation that your order has been dispatched.
We reserve the right to limit the quantity of products we supply. We also reserve the right to alter the terms or duration of any special offers or sale promotions. While we make every effort to only display items that are currently in stock and available to ship there may be instances from time to time where we run out of stock in an item. In these instances your item will be canceled and you will be notified by a member of our customer service team. Items in your shopping basket are not reserved and may be purchased by other customers.
Our goal is to deliver your purchase as quickly as possible. All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of one to two business days if the merchandise is in stock. Orders will be shipped the next business day if order is placed by 1pm EST. Orders placed after 1pm EST may take up to two business days for order processing. The exact shipping cost for your order will be added and displayed at checkout.
Products purchased from Jason Wu online arrive suitable for gift giving in Jason Wu packaging. A gift message is optional upon checkout.
Once an order has been placed on our website we are unable to modify or cancel the order for any reason. Please refer to our return policy and return your purchase once you have received your order if you wish to return or exchange an item.
All features, content, specifications, products and prices of products and services described or depicted on this website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services in this website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this website. By placing an order, you represent that the products ordered will be used only in a lawful manner.
PRICING AND PAYMENT OPTIONS
All prices displayed on our website are quoted in U.S. dollars. While we try to ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of the merchandise you have ordered, we will give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, we will consider the order canceled. Jason Wu accepts the following forms of payment for online purchases:
American Express, MasterCard, Visa
The transaction will be charged to your credit card only after we have verified your card details, received credit authorization, confirmed stock availability, and your order is ready to be shipped. Your credit card will not be charged at the time you submit your order.
Jason Wu does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customers are subject to their respective sales tax.
By purchasing goods from Jason Wu, you agree that the offer and sale of those goods takes place in, and will be governed exclusively by the laws of, the State of New York. You also agree that any legal or equitable claim against Jason Wu. arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.
You may choose to receive our periodic newsletter to learn about new merchandise, trends, promotions, sales and discounts. You do not have to register with jasonwustudio.com to receive these email notifications. You may opt out of this subscriber list at any time by clicking unsubscribe at the footer of your email notification.
FORGOT YOUR PASSWORD
Should you create an account on jasonwustudio.com and then subsequently forget your password, we will email you a new one. Please log in to your account and click on "FORGOT YOUR PASSWORD?". You will then be prompted to set up a new password.
Shipping & Returns
Ground: Free (3-5 working days)
Express: $25 (1-2 working days)
HOLIDAY 2017 SHIPPING
Ground orders must be placed by Monday, December 18, 2017, by 1:00pm ET/10:00am PT.
Express orders must be placed by Thursday, December 21, 2017, by 1:00pm ET/10:00am PT. Delivery will be made by Friday, December 22, 2017.
For items purchased prior to December 25, 2017, returns postmarked prior to January 15, 2018 will be accepted. Items must be unworn, unaltered, unwashed, and with all manufacturers tags attached.
-We are unable to redirect orders once items have been dispatched.
-Fragrance items must be shipped via Ground Service and cannot be shipped to Alaska or Hawaii.
All orders within the United States are shipped via Fedex or UPS from 9am -5pm, Monday though Friday.
RETURNS AND EXCHANGES
Making a return is convenient when using our free collective service. You may request a return authorization number by firstname.lastname@example.org.
- Returns are accepted within 14 days of receipt
- A return authorization number is required for a return to be accepted. Please note that an RA number is issued solely as a preliminary return management measure and does not guarantee that a return will be accepted if the merchandise returned does not comply with the conditions noted in our return policy.
- Apparel and accessories must be returned new, unused and unaltered with all manufacturers tags attached. Any special packaging, accessories or attachments that was included with your item(s) must also be returned or a restocking fee may be deducted from the amount of your refund.
- Fragrance items must be new, unopened and in the original packaging in order to be returned.
- Due to the select nature of our merchandise, Jason Wu regrets that we cannot guarantee availability of merchandise for exchanges. To ensure item availability, it would be the most efficient if you return the original item for refund and place a new order for the preferred size or color. Please contact email@example.com for exchange assistance.
- Refunds are only issued in the same form as was utilized for payment. In addition, any credit for gift returns will be issued to the original purchaser. Only items purchased from www.jasonwustudio.com or www.greyjasonwu.com will be accepted for return.
- Once your package has been received at Jason Wu, your refund will be processed in the original form of payment within 7 business days.
- All items undergo strict quality control standards before they are shipped to customers. Should you receive an item that is not in perfect condition please contact customer care immediately.
SALE ITEMS: Items purchased at a clearance discount of 60-75% and/or identified as “Final Sale” in the item description are ineligible for refund or exchange.
If PayPal was used as your method of payment, we will refund your order according to our policy with the following exceptions:
- If you would like a refund back to your PayPal account, your merchandise must be returned to jasonwustudio.com Once processed, your refund should be posted in your PayPal account within 24 hours of receiving the refund confirmation email.
- If you need to make an exchange for a different item, color or size, please return your item for refund and place a new order for the preferred item. A credit for standard ground shipping can be provided upon shipment of your new order by contacting Customer Service at firstname.lastname@example.org.
ONLINE ORDER ASSISTANCE
For additional assistance concerning our online store or your online purchase, please contact us via email at email@example.com.
240 West 35th Street, 11th Floor
New York, NY 10001
T 646 395 3774
F 212 643 0508
240 West 35th Street, 11th Floor
New York, NY 10001
1. Q: Can I purchase items without registering?
A: Yes. You can log in as a guest and simply input all your billing and delivery information. However, we encourage you to register and save time on your next purchase, as well as receive special offers and notifications.
2. Q: how can I change my account information?
A: This can easily be done by accessing your online account. Click on " My Account " and re-enter the correct information.
3. Q: Do you ship internationally?
A: We do not currently ship internationally. If you would like to be added to our mailing list, please click on the "mailing List " option. This will allow us to notify you of any changes in out shipping policies.
4. Q: Why do I have to pay sales tax?
A: Jason Wu, does not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customer are subject to their respective sales tax.
By purchasing goods from Jason Wu, you agree that the offer and sale of the those goods take place in, and will be governed exclusively by the laws of , the sate of New York. You also agree that any legal or equitable claim against Jason Wu arising from or related to your purchase must be brought in the city, state or federal courts located in New York County, New York and you consent to the exclusive jurisdiction and venue in such courts.
5. Q: How do I locate a style not featured on website?
A: You may contact customer care at: firstname.lastname@example.org
6. The item I want is sold out. Will you restock? If so, can you notify me when you replenish the inventory?
A: We periodically re-stock select items on the site. To hear about new inventories, please sign up for our mailing list to receive e-mail notifications of re-stocking and new styles.
7. Q: What is pre-order?
A: As a courtesy to our customers, we offer merchandise for sale that have not arrived yet to our warehouse. These items are marked as pre-order and ship when the goods arrive at Jason Wu. You can order these items as a reserve, and we will ship them to you as soon as they are available. The expect ship date for pre-ordered merchandise is noted on the product pages. We do our best to keep these accurate; however, please be aware that we may experience delays. If your order contains both in-stock items and pre-ordered items and you select express shipping, we will only be able to apply the expedited shipping to the in-stock items.
8. Q: Can I add something to my order?
A: I f you had to add merchandise to your order after the order is placed, you must place a new order for the additional merchandise. We will do our best to ship these orders. At times, however, we will not be able to accommodate this circumstance and will have to ship separately.
9. Q: Can I use two credit cards to pay for one item?
A: For technical purposes, only accept one credit card per purchase.
10. Q: Can I return my Sale item for a refund?
A: Sale purchases made with a discount of 60% and above are considered a final sale.
11. Q: How can I cancel a return?
A: You can cancel a return by accessing your online account. Click on "Order History", "View Order", and "Delete Select" under the Return portion of the page. If you experience any trouble with your cancellation, please contact us at email@example.com.
12. Q: What is the cut-off time for Express delivery?
A: Order must be placed by 1 PM EST in order for the delivery to be sent Express.
13. Q: I accidentally cut off the security tag from my bag, but I want to return it. Can I still send it back?
A: Unfortunately, we cannot accept any items where the security tag has been removed or altered in any way.
14. Q: I bought my bag two months ago, but the zipper is stuck. Can I return it?
A: Unfortunately, we cannot accept any returns that exceed 14 days policy. However, Jason Wu warrants that all handbags will be free from defects in materials and workmanship for period of two years from the date of purchase. Jason Wu will repair the handbag without charge or replace it with an equivalent product if a defect arises during the warranty period. We ask only that you return the defective item, postage prepaid and insured, together with your check for $25 to cover handling and return freight, and your proof of purchase to:
240 West 35th Street #404
New York, NY 10001
This warranty does cover damage caused by accident, misuse, theft, normal wear and tear or injury to the goods caused by common carrier or private delivery services.
Terms & Conditions
Welcome to www.jasonwustudio.com (this site). Jason Wu provides this site and related services subject to the following terms and conditions of use (the "Site Terms). By accessing, browsing or using this Site you agree to follow and be bound by these Site Terms and all applicable law.
LICENSE, SITE ACCESS AND USE
We grant you limited license to make personal use of this Site. All content on this site (including, without limitation, text, design, graphics, logos, icons, images, audio clips, downloads, interfaces, code software, as well as the selection arrangement thereof), is exclusive property of and owned by Jason Wu or its content providers and is protected by copyright, trademark and other applicable laws. You may access, copy, download and print the material contained on the site for your personal and non-commercial use, provided you do not modify or delete any copyright, trademark or other proprietary notice that appears on the material you access, copy, download or print. The grant to you of a limited license to use this Site does not include any right to: (a) resell or commercial use of this Site or any of the contents of this site; (b) modify, adapt, translate, reverse engineer, decompile, disassemble or convert into human readable form any of the contents of this Site not intended to be so read, including use of or directly viewing the underlying HTML other code from this site except as interpreted and displayed in a web browser; (c) copy, imitate, mirror, reproduce, distribute, publish, download, display, perform, post or transmit any of the contents of this Site (including any Jason Wu trademarks) in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording or otherwise; (d) collect and/or use any product listings or descriptions; (e) make derivative use of this Site and any of the contents of this Site; or (f) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the contents of this Site or to collect any information from this Site or any other user of this Site.
You may not use contact information provided on the site for unauthorized purposes, including marketing. You may not use any hardware or software intended to damage or interfere with the proper working of the site or to surreptitiously intercept any system, data or personal information from this Site. You agree not to interrupt or attempt to interrupt the operation of the site in any way.
We are not responsible if information made available on this Site is not accurate, complete or current. The material on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, complete or timely sources of information. Any reliance on the material on this Site is at your own risk. We reserve the right to modify the contents of this Site at any time, but we have no obligation to update any information on this Site. You agree that it is your responsibility to monitor changes to this Site.
When you visit this Site, or send us emails, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on this Site. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such agreements, notices, disclosures or communications be in writing.
If your use of this Site requires setting up an account and/or password(s), you are solely responsible for maintaining the confidentiality of your account and password(s) and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion. If you register on this Site, you agree that any information you provide to us will be current, accurate and complete. Jason Wu will not be liable for any loss that you may incur as a result of someone else using your password or account, either with or without your knowledge. However, you could be held liable for losses incurred by Jason Wu or another party due to someone else using your account and/or password either with or without your knowledge. You agree to notify Jason Wu immediately of any unauthorized use of your account and/or password(s), or other breach of security.
ORDERS AND PRICE
The information on this Site does not constitute a binding offer to sell products described on this Site. We reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in our sole discretion, even after your receipt of an order confirmation or after your credit card has been charged. We will not accept any order from outside the United States. You may not purchase any item from this Site for resale by you or any other person, and you may not resell any item purchased from this Site. The prices displayed on the site are quoted in U.S. dollars and are intended to be valid and effective only in the United States. In the event a product is listed at an incorrect price, we have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account.
Images of people, places and/or products posted on this Site are either the property of Jason Wu, or are used with express permission to Jason Wu. Unless otherwise noted, all content included on this Site, including images, illustrations, designs, icons, photographs, video clips and written and other materials is the property of Jason Wu or its content suppliers and is protected by United States and international copyright laws. The compilation of this Site is the exclusive property of Jason Wu and is protected by United States and international copyright laws. Any unauthorized use of any content or materials on this Site is strictly prohibited and may violate copyright and trademark laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes. Any use of the materials or content on this Site can only be made with the prior written and express authorization of Jason Wu. For further information on how you may obtain authorization to use any materials or content on this Site, please contact Jason Wu at Contact provided on this Site.
All trademarks, trade dress and service marks and their respective designs and/or logos on this Site are trademarks or registered trademarks of Jason Wu or its affiliates. Jason Wu and its affiliates' trademarks and/or trade dress may not be copied, imitated or used, in whole or in part, without the prior written permission of Jason Wu. In addition, all page headers, custom graphics, button icons, and scripts are trademarks and/or trade dress of Jason Wu, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Jason Wu. All other trademarks, registered trademarks, product names and company names or logos used on this Site are the property of their respective owners. You may not use any trademarks, trade dress, service marks or intellectual property of Jason Wu or its affiliates, nor may you place any meta tags or any other "hidden text" utilizing Jason Wu's or its affiliates' names, trademarks, or product names without our express written consent.
MATERIAL YOU SUBMIT
LINKS TO OTHER SITES
This Site may contain links to other Web sites. These links are provided as a convenience to you and as an additional avenue of access to the information contained therein. We have not necessarily reviewed all the information on those other sites and are not responsible for the content of those or any other sites or any products or services that may be offered through those or any other sites. Inclusion of links to other sites should not be viewed as an endorsement of the content of linked sites. Different terms and conditions may apply to your use of any linked sites and Jason Wu is not responsible for any losses, damages or other liabilities incurred as a result of your use of any linked sites.
DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
This Site including its content is provided by Jason Wu on an as-is basis without warranties of any kind (expressed or implied), and all warranties are disclaimed. Jason Wu makes no representations or warranties that this Site or its content is free of errors, makes no warranties that this Site or its server(s) are free of harmful components or viruses even if Jason Wu has been advised of possible damages arising, and is not responsible for errors or omissions relating to pricing, text, or any other content on this Site. Use of this Site is at your own risk.
Notwithstanding any of these Site Terms, we reserve the right, without notice or attendant liability, and in our sole discretion, to terminate your license to use this Site and to block or prevent your future access to and use of this Site for any reason or no reason. If we do terminate, you will continue to be personally liable for any orders that you place or charges or other liabilities that you incurred prior to termination. Termination will not waive or affect any other right or relief to which we may be entitled, at law or in equity and, if we do terminate your license to use this Site, these Site Terms will continue to apply.
By accessing, browsing or using this Site, you agree that the laws of the State of New York, without regard to principles of conflict of laws, will govern these Site Terms and any dispute of any sort that might arise between you and Jason Wu or its affiliates. Regardless of where you access this Site, you agree that any action at law or in equity arising out of or relating to these Site Terms or any product or service offered or displayed on this Site shall be filed and adjudicated only in the federal or state courts located in the City of New York, and you hereby irrevocably and unconditionally consent and submit to the exclusive jurisdiction and venue of such courts over any suit, action or proceeding between you and Jason Wu or any of its affiliates.
SITE POLICIES, MODIFICATION AND SEVERABILITY
If you have any questions or suggestions regarding our Site Terms, please contact us at our corporate office:
240 West 35th Street 11 Floor
New York, NY 10001
INFORMATION COLLECTION & USE
When you subscribe to our mailing list for either email subscription or postal promotions we collect information from you. The purpose of the subscription is to gather details so that we can provide you with up to date and suitable information on our products and services that you have requested from us. If you place an order to make a purchase from us, we request certain personal and financial information from you including, but not limited to, your name, email address, phone number, shipping address, and credit or debit card details (number, expiration date, etc.). We use this information to process, fraud check, bill and fill your orders. If we have trouble processing an order, we will use this information to contact you. Jason Wu is the sole owner of the information collected on www.jasonwustudio.com.
We use an outside shipping company to fulfill orders and credit card processing companies to verify your information and bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes.
We will also share your personally identifiable information with third parties who assist in aggregating data relating to the purchase of goods from our site, the redemption of special site offers and promotions, and other similar transactions in order to analyze trends and improve our marketing efforts. Although the information shared with these third parties necessarily contains personally identifiable information, such personally identifiable information is not present in the reports they generate.
SPECIAL OFFERS AND UPDATES
If you choose to order a product or service from us through our site, unless you choose to unsubscribe (see, "Choice and Opting Out" below), we will occasionally send you information on products, services, special offers and/or promotions.
CHOICE AND OPTING OUT
We operate an opt-in policy in terms of communicating via email, post, and telephone. By subscribing to our mailing list, you are opting to receive communications by email. However, every time we contact you after this, you will have an opportunity to unsubscribe from our mailing list. We will not sell your personal details to any database companies. Should you choose to have your name and personal data removed from our database, you can do so by clicking the unsubscribe link on the email or by sending an email to firstname.lastname@example.org or by writing to us at: Jason Wu, 240 West 35th Street 11 Floor, New York, NY, 100001.
AGGREGATE INFORMATION (NON-PERSONALLY IDENTIFIABLE)
We share aggregated demographic information about our user base with our agents, including agencies or third-party vendors used to aggregate demographic information, provide marketing analysis and consult on advertising strategies. This information does not identify individual users. We do not link aggregate user data with personally identifiable information.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on us.
LINKS TO OTHER SITES
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can email us at email@example.com
240 West 35th Street 11 Floor
New York, NY 10001